At Wazi Khan, customer satisfaction is our top priority. We want you to feel confident and secure when purchasing from us. If for any reason you are not fully satisfied with your order, we have created a straightforward returns and refund policy to ensure a smooth experience.

Eligibility for Returns

• Products may be returned within 30 days of delivery.

• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

• Proof of purchase, such as your order confirmation or receipt, is required to complete the return.

Non-Returnable Items

For hygiene and safety reasons, products that show signs of use, damage not caused during shipping, or items returned without original packaging may not be eligible for return. We also do not accept returns on final sale or promotional items unless they arrive damaged or defective.

Return Process

1. Contact our customer support team via the chatbox on our website or by emailing Wazikhan48@gmail.com to request a return authorization.

2. Once approved, you will be provided with instructions for returning the product.

3. Pack the item securely in its original packaging and send it to the address provided by our support team.

Please note that customers are responsible for covering return shipping costs unless the product is defective or the wrong item was delivered.

Refunds

• Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

• Approved refunds will be processed to your original method of payment within 5–10 business days, depending on your bank or card provider.

• Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged item).

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange your product, please contact us through the chatbox or email us at Wazikhan48@gmail.com with your order details.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. We will arrange a replacement or issue a full refund, including shipping costs, once the issue is verified.

Contact Information

If you have any questions about our Returns & Refund Policy, please reach out to our customer support team through the chatbox on our website or email us at Wazikhan48@gmail.com. Our team is available to assist you and ensure your shopping experience remains positive.